What is Thrive's COVID-19 policy?

Safety is our number one priority. Patients will be seen one on one.  All surfaces will be completely disinfected between appointments.  In the event that a patient is sick and needs to cancel, all cancellation fees will be waived.  

Do I need a referral?

The state of Alabama does not require a referral for an initial evaluation.  If an evaluation is performed and it is determined that physical therapy is needed, you will need a referral to receive treatment. A referral can come from your Doctor, Dentist, Nurse Practitioner, Physician Assistant or Chiropractor.  Contacting your provider and having a referral before the evaluation will prevent an interruption in care.  

Do you accept insurance?

We currently accept Blue Cross and Blue Shield Insurance.  BCBS benefits will be verified prior to your first appointment. Patients are responsible for the remainder of what insurance does not pay. Co-pays, where applicable, will be collected at every appointment.  Submitting billing to BCBS does not guarantee payment. Thrive PT is out of network with all other insurance companies. Your insurance company may have out of network physical therapy benefits which may reimburse for these services, some up to 80%.  For out of network services, full payment is due at the time of service in the form of cash, check, card, or Health Savings Account (HSA). Unfortunately we are not able to accept Medicare or Medicaid.

What can I expect during the first visit?

The first visit is a one-on-one hour long session where we will discuss your history, symptoms, concerns, functional status, and goals.  After this discussion, an objective exam will begin which typically includes postural assessment, pelvic alignment, functional movement assessment, palpation of soft tissues and assessment of joint mobility. 

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What should I wear?

Whatever makes you comfortable! In the case of orofacial pain/headaches, a scoop neck shirt or tank top undershirt will allow better access to all the neck and mid-back musculature.  A pair of shorts for hip/knee problems will allow better access to the lower leg.  

Can I bring my partner?

Absolutely! This can be very helpful if we are educating your partner on how to help you at home.